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Unable to Find / Join Multiplayer Games


Our engineers are aware of a possible issue affecting players of the Xbox One version of Borderlands: The Handsome Collection, whereby they are not able to connect to a friend's game, or when searching for public games, there are little to no games found. 

If you encounter this issue please submit a support ticket to http://support.gearboxsoftware.com along with answers to the following questionnaire:

  • What is the exact nature of the issue you are experiencing? 
  • Characters used and their levels- are they higher level or new, etc.?
  • Is/are the character(s) a transferred save?
  • What are your basic network/NAT settings?
  • Are you using a wireless or wired connection with your console?
  • What region are you in?
  • Do you live near Dallas, Texas? If yes, would you be willing to let us inspect your hardware?
  • Are you part of the Xbox One OS Preview Program?
  • When did you first notice these connection issues?

We appreciate your patience while we work to resolve this issue. 

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