Some users have expressed confusion about how to get their saves from Xbox 360 onto their Xbox One. The confusion arises from the term "Cloud Saves" used to save your game to the cloud for use on a different Xbox 360 console and is separate from uploading saves for use in the Handsome Collection on Xbox One. This feature was added in a recent update to the Xbox 360 versions of Borderlands 2 and Borderlands: The Pre-Sequel. To upload a save, ensure you have the latest update and choose "Upload Save" from the main menu. Once this is complete, choose "Download Save" from the main menu of the corresponding game in the Handsome Collection. Only one save can be uploaded at a time, so you will have to repeat this process for multiple characters.
If you have any questions about this process, please submit a support ticket at http://support.gearboxsoftware.com.
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