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We Happy Few: General PC Support FAQ


About this FAQ:

This FAQ addresses issues with the game not installing, not launching, crashing, freezing and poor performance (low FPS, low graphics quality, input lag). We apologize if you are experiencing any of these issues, and we hope that this FAQ can provide you with some help. If the issue you’re experiencing isn’t addressed below, or you need more assistance, just click above to submit a ticket to our support team and one of our agents will be happy to assist you. 

 

Restarting your PC

Restarting your PC may help if you are experiencing any issues. We recommend restarting your PC after trying any of these solutions, especially when installing or uninstalling updates/programs and changing settings in Steam, We Happy Few, or your PC.

Compare PC specifications to game system requirements:

The game may not download, launch, or may crash if system requirements are not met.
These requirements may change as we optimize the game.

Minimum requirements:
Operating System: 64 bit, Windows 7 and above
Processor: Triple-core Intel or AMD, 2.0 GHz or faster
Memory: 8 GB RAM
Video Card: NVIDIA GeForce 460 GTX or AMD Radeon 5870 HD series or higher, Mobile: NVIDIA GeForce GTX 580M or higher.
DirectX: DirectX 11, Shader Model 4
Storage: 6 GB of available space

This information can be found by opening dxdiag (DirectX Diagnostic Tool) on your PC under the System and Display tabs. Storage information can be found through the File Explorer under 'This PC'.

Your G3D Mark rating should be 2287 or higher.

Update graphics card drivers:

Old graphics card drivers may cause graphical issues and low frame rate. We recommend manually uninstalling your drivers and reinstalling them from scratch as sometimes drivers do not install properly over existing installations.

If you are unsure if your Video card meets our minimum requirements, you can search for your video card HERE.

The most recent drivers can be found here:

Nvidia Drivers
AMD Drivers

Verify Integrity of Game Cache:

Steam download may not have completed successfully which can cause the game not to launch or crash.

How to Verify Integrity of Game Cache:
1. Open steam
2. Navigate to Library
3. Right-click on We Happy few
4. Select ‘Properties’
5. Select ‘Local files’
6. Select ‘Verify integrity of game cache…’
7. Steam will verify the game's files - this process may take several minutes.

Incompatible software and peripherals:

Some software and hardware can cause various issues when running We Happy Few.
If you are encountering any issues, we recommend quitting all unnecessary running programs and disconnecting any unnecessary peripherals before running the game.

- Capture & streaming services may interfere with performance on lower spec PCs.
- Avnex Virtual Audio Device may cause audio issues. We recommend uninstalling.
- Comodo antivirus may cause the mouse to not to focus on the game window.

PCs running Windows 7 and Windows 8:

If your game will not launch, It is possible that your PC is missing critical Windows updates that are required to run the game.

Download links: (Make sure you select the correct X64 OS version)

Install KB2999226 update
Install VC Runtime for 2015

Crashing when selecting 'Continue'

The game may crash or not function correctly when attempting to continue a save game that was created on an older version of the game. We recommend starting a new game after an update to avoid issues as save games may not always be compatible between updates.

Launching the game with launch options:

If you are unable to enter the options menu from the main menu due to the game not launching, freezing, crashing, resolution issues or any other reason, starting the game with launch options may help your issue.

How to set launch options to run the game in windowed mode:
1. Open steam
2. Navigate to Library
3. Right-click on We Happy few
4. Select ‘Properties’
5. Select ‘Set launch options…’
6. Enter the following string of text: -nohwdetect -ResX 1280 -ResY 720 -Windowed
7. Select OK
8. Launch game through steam

Refer to 'Change graphics settings' below if you would like to change your graphics settings manually after successfully launching the game using launch options.

Change graphics settings:

For low frame rate issues, we recommend lowering your graphics settings. For issues interacting with or viewing menu elements, we recommend adjusting Aspect Ratio and Resolution settings.

1. Launch game
2. Select Options
3. Select Graphics
4. Edit options
5. Select 'Apply Changes'

For PCs that are just at or under our minimum requirements, we recommend the following settings:

- Fullscreen Mode: Windowed
- Aspect Ratio: 16:9
- Resolution: 1280x720
- Quality: Low

Crashes that cause the whole PC to shutdown or restart

If your PC reboots or shuts down while playing the game, this is most likely a system issue. If you have already tried everything listed above, we recommend trying:

Check system for overheating
Diagnose PC Crash

 

The solutions listed above did not resolve my issue, now what?

If you are still encountering issues or If your issue does not appear here, please submit a ticket and include the following information:

- Providing us with steps to reproduce your issue and any additional information will help us investigate the issues that you are encountering.

- PC Specifications:
1. Press Windows + R
2. Paste: dxdiag
3. Press enter
4. Select ‘Save All Information…’
5. Attach dxdiag.txt to email

- Save Data (if available):
1. Press Windows + R
2. Paste: \Users\%USERNAME%\Documents\My Games
3. Press enter
4. Select 'We Happy Few'
5. Right Click on 'We Happy Few' and select 'Send to' > 'Compressed (Zipped) folder'
6 Attach We Happy Few.zip to email

 

FAQ Last updated:

August 16th, 2017
Early Access: The Life in Technicolour update, v44445, Gameplay Alpha 6

 

 

 

 

 

 

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